Returns

Refund & Returns Policy

At Trade Part Recycle, we strive to ensure all customers are satisfied with their purchases.

Returns

Customers have the right to return goods within 30 days of receiving their order.

To be eligible for a return, items must be returned in the same condition as received. Returned goods should be complete, undamaged, and include any original packaging where applicable.

Damaged Items

If your item arrives damaged or has been damaged during transit, please contact us as soon as possible after delivery. We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund where appropriate.

To help us process transit damage claims, please provide photographs of the damaged item and packaging where possible.

Refunds

Once returned goods have been received and inspected, any approved refund will be processed to the original payment method. Please allow a reasonable period for the refund to appear in your account, depending on your payment provider.

Refunds & Store Credit

Purchases made using store credit, whether partial or full balance will be processed as usual and the store credit value will be reinstated onto the account used. 

Exclusions

Unless an item is faulty or not as described, returns will not be accepted for goods that have been fitted, installed, modified, painted, repaired, or otherwise altered after delivery.

Customers are advised to inspect all parts carefully before fitting, painting, or modifying them. Once a part has been fitted or altered, it will be deemed accepted by the customer and may no longer be eligible for return or refund.

This policy does not affect your statutory rights.

Items Not Received

If you have not received your order within the expected delivery timeframe, please contact us as soon as possible so that we can investigate the issue.

We will work with the delivery provider to trace the shipment and keep you informed of the progress. In some cases, we may require additional information to assist with our investigation.

Claims for goods not received should be reported within a reasonable time after the expected delivery date. Once our investigation is complete, we will work with you to provide a suitable resolution, which may include a replacement or refund where appropriate.

Contact Us

If you wish to return an item or report damage in transit, please contact our customer service team as soon as possible.

Email: sales@tradepartrecycle.com
Telephone: 01942 620 678